ILMZone Cancellation and rescheduling policy.
Cancellation and rescheduling of booked lessons can be troublesome. Therefore, by signing up to Ilmzone, you agree to the following policy regarding cancelation and rescheduling.
- The tutors listed on Ilmzone can cancel a scheduled lesson anytime. There is no penalty associated with canceling a scheduled class at any point; however, it is best to inform customer care 24 hours before the scheduled time.
- In case of cancelation, the total amount of the lesson booked will be credited into the student's wallet and can be used to book another class or withdrawal.
- In case of cancelation, the tutor will not receive any payout for the booked session.
- In the event of cancellation, the students listed on Ilmzone must cancel the lesson at least 24 hours before the lesson initiation.
- cancellation at a time less than 24 hours before the schedule is impossible at the student's end.
- If you do not show up at the scheduled time, the total amount paid for the lesson will be lost.
- In case of emergency, students can contact customer support to cancel or reschedule the lesson on their behalf at any time and request a refund.
- Refund on cancellation through customer care less than 24 hours prior to the scheduled time is not mandatory and is based upon the administration's discretion.
- Students cannot cancel the scheduled lessons more than three times in one month.
- In case of cancellation by tutor, full amount will be credited into the wallet.
- Tutors can reschedule the lesson anytime.
- There is no penalty for rescheduling the class. However, it is best to inform customer care 24 hours before rescheduling.
- There is no limit to the number of times tutors can reschedule in a month.
- Students can reschedule the lesson at least 24 hours before the scheduled lesson.
- Rescheduling at a time less than 24 hours of a scheduled time slot is not possible on the student's end.
- Please call customer care in a family or health emergency and inform them about the emergency.
- Students cannot reschedule a lesson more than three times in a month.